At Onlineshopsell, every order is checked before it leaves our store in Lahore. If something is wrong with your product, we will make it right. Here is exactly how it works.
Our promise in short
- Cash on Delivery all over Pakistan – pay only when the parcel reaches you.
- Open the parcel and check before you pay. You are welcome to open the parcel in front of the rider and check the product before paying.
- 14-day money-back guarantee: if a product is faulty, damaged or different from what you ordered, you can choose a replacement or a full refund of the product price.
- 100% original products.
Shipping
- We deliver to all cities in Pakistan.
- After you place an order, our team confirms it with you by call or WhatsApp.
- Once your order is dispatched, we share the courier tracking number with you.
- For bulk orders, contact us on WhatsApp for free shipping offers.
14-day replacement or money back
If your product has a manufacturing fault, arrives damaged, or is different from what you ordered, contact us within 14 days of delivery. You can choose a new replacement or a full refund of the product price.
Return postage: the customer pays the courier charges for sending the product back to us. Refunds are sent after we receive and check the returned item.
How to claim a replacement or refund:
- Send your order number and a short video or photos of the problem on WhatsApp at 0322 4873788.
- Our team will check and confirm your claim.
- Send the product back in its original box with all accessories (return postage is paid by the customer).
- Once we receive and check the returned item, we dispatch your replacement or send your refund.
Returning an unopened item
Changed your mind? Unopened products in their original sealed packing can be returned within 6 working days of delivery. Return postage is paid by the customer. Contact us on WhatsApp before sending the item back.
When a replacement is not possible
- Damage caused by misuse, a fall, water, or wrong voltage.
- Products returned without the original box or accessories.
- Personal-hygiene items (such as epilators, razors and trimmer blades) that have been used, unless the product has a manufacturing fault.
- Claims made more than 14 days after delivery.
Order cancellation
You can cancel your order free of charge any time before it is dispatched. Just message us on WhatsApp or call us. Once an order has been dispatched it cannot be cancelled.
Contact us
WhatsApp / Call: 0322 4873788
Address: Rakshandah Heights, Kharak Stop, Multan Road, Lahore